4IR integration of information technology best practice framework in operational technology

Purpose: Since inception in the 1970s, Operational Technology (OT) systems were designed to operate isolation from Information (IT) mainly due differences objectives relating Confidentiality, Integrity, Security and Availability (CISA). Additional diverse components include computing speed, failure severity terms of safety, environmental, financial impact. With onset Industry 4.0 need for integration worlds IT OT must unison. The focal point this research is evaluate if an Service Management (ITSM) best practice framework can be integrated into operational technology domain.Design/methodology/approach: A qualitative desk methodology initiates data gathering on two key domains. comparative analysis subsequently adopted results analysis. Thereafter, application case ITSM inclusive proposed reviewed.Findings: After case, concludes that i.e. Infrastructure Library (ITIL) adapted domain facilitate management a service style.Practical implications: benefit work inclusion global practices Fourth Industrial Revolution (4IR) era.Originality/value: This paper contributes ongoing IT-OT by providing unique perspective (4IR). Other researchers utilize outcomes apply where 4IR technologies have been implemented.